Privacy Policy

Dhan Axis is committed to protecting your privacy and ensuring the security of your personal and financial information. This policy explains how we collect, use, and safeguard your data when you use our digital financial services.

1. Information We Collect

• Personal identification info (Name, Email, Phone, Address, PAN, Aadhaar, etc.)
• Banking and transaction details (account info, payment data, transaction logs)
• Device, browser, and location data for fraud prevention and compliance
• Usage analytics to improve our services

2. How We Use Your Information

• To deliver secure digital financial services (AEPS, DMT, PAN, Loan Assistance, etc.)
• To verify identity and prevent fraud or unauthorized access
• To comply with RBI, UIDAI, NPCI, and other regulatory requirements
• To personalize your experience and improve our platform

3. Data Sharing & Disclosure

We do not sell your personal data. We may share it with:

• Trusted partners (banks, payment gateways, verification agencies) for service delivery
• Government or regulatory authorities as required by law
• Third-party vendors for technical operations (under strict confidentiality)

4. Data Security

We use end-to-end encryption, firewalls, and secure servers. All data is stored in compliance with the latest IT and financial data protection norms.

5. Your Rights

• Access, correct, or update your data
• Request deletion or restriction (as per law)
• Withdraw consent at any time

6. Cookies & Tracking

Our website uses cookies for analytics and to enhance user experience. You can disable cookies in your browser settings.

7. Policy Updates

We may update this Privacy Policy. Changes will be posted on this page with the updated date.

8. Contact Us

9. Data Retention

We retain your personal and transactional data for a period of 1 year from the date of your last interaction or transaction on our platform. This retention period is necessary to:

• Comply with regulatory and legal obligations (e.g., RBI, UIDAI, NPCI guidelines)
• Resolve disputes, prevent fraud, and enforce our terms and policies
• Maintain accurate records for audit and compliance purposes

After the 1-year period, your data is either securely deleted or anonymized unless we are legally required to retain it for a longer period.