Refund Policy

Dhan Axis is dedicated to providing transparent and fair refund practices for all our digital financial services. Please read our policy carefully before making any transaction.

1. Eligibility for Refunds

• Refunds are processed only for failed, duplicate, or unauthorized transactions.
• Requests must be made within 7 days of the transaction date.
• Refunds are not applicable for successful transactions or services already delivered.

2. Refund Process

• Submit your refund request with transaction details and proof of payment to our support team.
• Our team will verify the claim and process eligible refunds within 7-10 business days.
• Refunds will be credited to the original payment method only.
• You will be notified via email/SMS once the refund is processed.

3. Non-Refundable Charges

• Service charges, processing fees, and government levies are non-refundable.
• Any deductions by banks or payment gateways are not covered by us.

4. Exceptions

• Refunds are not provided for change of mind or dissatisfaction after successful service delivery.
• Any fraudulent or suspicious refund requests will be rejected.

5. Contact for Refunds

For any refund-related queries, please contact us with your transaction details. We are here to help you!